Testimonials & Case Studies
What our customers have to say
"Efficiency is the key. I have doubled my production, saved on fuel and cut labor costs with the addition of Empire's oven and cookie machine."
"Last fall in our peak production we mixed 14 batches of cake roll batter and produced 312 cases of cake rolls per day. This year we mixed the same 14 batches and using the new Empire Depositor we produced 339 cases. That's a 10% increase over what we got last year with the same amount of raw ingredients!"
"Our Empire Cookie Depositor is extremely efficient. With just one size tip we are able to manipulate the dropping time and speed quickly and easily for multiple recipes."
"We are very happy with our new FOX Rack Oven from Empire. It fits perfectly in our limited space and it bakes beautifully. I would recommend it in a heartbeat!"
"It is nice to know that you can receive the same service 3,000 miles away that you can from around the corner. It is because of your high standard of service that we are pleased to be working with you on our third, and most exciting, Seattle store. I look forward to working with you on even more stores in the future."
I never wanted to go anywhere else. Nobody beats Empire's service!
"The Suprema Depositor is a great machine and Empire is an excellent company to deal with. One cannot go wrong!"
"I know I have a choice when it comes to who I buy equipment from, but I always know my first call is going to be Empire!"
"I love our Empire Cookie Depositor. Maintaining the high quality of our French Macarons was one of my greatest concerns, and with the BabyDrop, I didn't have to sacrifice my product quality one bit."
"When I needed dough production equipment to help me reduce my labor costs and increase my volume, I turned to Empire. They came through for me. I know that for support or technical advice, they are just a phone call away. I am very pleased with my Empire equipment."
"Thanks to the support and training we received from Empire we were up and running with our Suprema Depositor quickly. In no time at all we were experiencing increased production and significant labor savings."
"My overall experience with Empire has exceeded my expectations for customer service. Thank you all for your help!"
"Our Empire Dough Sheeter was delivered today by a very pleasant and professional gentleman who installed the machine with no interruption to our production. We can't wait to start using it. As always, it has been a pleasure dealing with Empire for our equipment needs!"
"When you care about your product as much as we do, only the best oven will do. Our Empire Stone Hearth Deck Oven does not disappoint. Solid construction quality and significant oven mass make it extremely energy-efficient. We get great heat recovery, excellent oven spring and consistent results day after day. We couldn't be happier with our bread oven!"
"OK, you made me a believer. Last year we had two ovens and our gas bill was $2,400. This year we have 3 ovens and our gas bill for last month was $873. NICE. Thanks!"
"I know that if I need equipment for one of my bakeries, I only need make one phone call and I will be well taken care of, both before and after the sale. The equipment you sell is quality — just what I need for my bakeries to run well. It is nice to no longer need to go shopping for either equipment or suppliers."
"This has been the most successful expansion in the seventy-year history of Quinzani's Bakery and much of that success stems from the hard work of Empire. Your recommendations were particularly important and dramatically successful. I certainly look forward to working with Empire in the future."
I've been doing business with Empire for over 20 years. They have always given me advice I could trust. If there was ever a problem, Empire has relentlessly followed up until it was resolved.
"My experience with Empire has been extremely advantageous. Not only has their equipment performed as promised, their staff of knowledgeable sales people and pleasantly helpful office personnel has made the Bagel Bazaar Corp. devoted customers."
"We at Bruno Bakery would like to thank Empire for your top-of-the-line equipment and prompt attention to us during our 10-year relationship. Whenever I need to purchase a new piece of equipment, I will still call the people at Empire."
"This equipment has delivered EXACTLY what you promised, and more than any other equipment we've purchased, has paid for itself from the first day. I would recommend that anyone using 150 bags of flour a week or more investigate the possibility of installing one of your systems."
"In a time when service usually ends with the sale, my partner and I speak often of the unparalleled service we have received from your organization. The service and attention I have and continue to receive would be hard to match."
"We appreciate all the support you've given us — from recommending the proper oven size for our needs to sending out a personal trainer to help educate us on the ins and outs of our wonderful deck oven. Even though we're not a local bakery to you, we feel like you give us that much attention. Thanks!"
"As I started to work with dealers from several of the better-known bakery equipment manufacturers, I considered not only the price of the equipment, but also several other key factors. In all of these areas your company stood far above the rest. From the first time we spoke, it was obvious that this was not just another sale and that — to you — I was not just another customer asking too many questions."
"I want to personally thank you for all the fine work your company has done and all the professionalism demonstrated during the buying and installation of my new oven. Empire lived up to all my expectations. I would be glad to recommend Empire to any of your future customers."
"Our business has relied on Empire from its beginning and the service has been tremendous. The support when we needed it at our opening was second to none, and as we are preparing to open our 6th unit, Empire is still right there."
"I want to congratulate you for having built a truly exceptional team. Our experience with you was delightful on all fronts. Keep up the good work."

