Frequently Asked Questions
Can I get training on my new machine?
Can I get training on my new machine?
Training is available for customers who purchase a machine from Empire. If you have not paid for training at time of purchase, than you can schedule a training by contacting usand scheduling a day and time with our Bakery Technician. Keep in mind a fee is involved with scheduled training. Price will be discussed when scheduling.
Can I test the equipment before making a purchase?
Can I test the equipment before making a purchase?
You sure can. Empire understands the importance of testing your recipes and products on our machines before committing to a purchase. For that reason, we have a fully functional Test Bakery at our Long Island, NY office. Our Test Bakery is equipped with all of our proprietary equipment for you to test your formulas and get real-time experience with our equipment. Not able to make the trip to New York? Send your recipes to our Bakery Technician, Chef Mackey, and he will run the test with you and conference you in via video call.
Where can I find additional information on equipment?
Where can I find additional information on equipment?
Our website provides a plethora of information on our machines to provide our customers will all of the information they need. Outside of the information found on our product pages, our website also features a PDF Library of Spec Sheets of all equipment that you can view and download for further information. We also recommend visiting our YouTube page to watch informational videos on our products and see them in action.
Where can I find pricing on equipment?
Where can I find pricing on equipment?
Many factors go into pricing on each machine. For example, some machines have a variety of different models at different prices. Other factors include optional add-ons, freight costs, and special pricing. For the most accurate pricing, we recommend contacting a sales representative. A sales rep can provide you with pricing and specs on the equipment you require.
Does Empire sell used equipment?
Does Empire sell used equipment?
Empire does not sell used equipment. Our goal is to provide customers with the latest innovations in high-quality bakery equipment at a superior value.
Can I get a replacement part for my machine?
Can I get a replacement part for my machine?
Yes! Empire has an inventory of $1 million in spare and replacement parts on hand to best provide customers in times of need. Our Parts Department is on-call 24/7 to make sure your downtime is minimal and your machine is back up and running.
Can Empire fix and service my machine?
Can Empire fix and service my machine?
We sure can! Empire's Service Department features an extensive network of reliable and experienced technicians across the country to help with bakery machine repair and troubleshooting. If you need servicing or repair, give our Service Department a call and we will gladly assist you.
Does Empire deliver outside of the United States?
Does Empire deliver outside of the United States?
Unfortunately, except for some parts of Canada, Empire does not ship equipment outside of the U.S. However, if you have a freight forwarder, then Empire will be able to work with the freight forwarder and get equipment shipped to your location.
Can the Cookie Depositors process dough with inclusions?
Can the Cookie Depositors process dough with inclusions?
Yes, we have seen many cases where customers were able to process dough through our Cookie Depositors with inclusions. All recipes are different and it can depend on how many inclusions and how big they are. We recommend scheduling a time to test your recipes on the machines at our Test Bakery.